Terms of Sale
The French version of this document is the legally binding one. Translations are provided for information only. Read the French version
1. Purpose and publisher
These Terms and Conditions of Sale (TCS) apply to the sale of UserNest software licenses offered by the publisher of the usernest.fr website. By placing an order, the customer accepts these TCS without reservation.
2. Products and orders
UserNest offers two types of licences. The Consumer version is sold exclusively on Microsoft Store. The Pro version, for professionals, is sold in seat packs or as a Technician licence (unlimited seats); it is ordered via the site's contact form, and the order is formalized by sending a quote and its acceptance by the customer. A seat is a PC backed up with the Pro version; restore is included. Pro licences are valid for 12 months from issue.
3. Price and payment
The applicable prices are those shown on the Pricing page on the day of the order. The Consumer price includes VAT and is paid directly on Microsoft Store, according to Microsoft's terms. Pro prices exclude VAT; they are paid on quote, by bank transfer or other agreed means. The order is only validated after receipt of payment.
4. Delivery and provision
Store version: the software can be downloaded immediately after purchase from Microsoft Store. Pro version: after payment, download instructions and the named licence file (UserNest.lic) are sent by email within 48 business hours. The licence is valid for 12 months; renewal requires a new order.
5. Right of withdrawal
In accordance with applicable consumer law (EU Directive 2011/83/EU), the right of withdrawal cannot be exercised for digital content not supplied on a tangible medium when performance has begun with the consumer's prior consent. Downloadable software is covered once the download has been completed. For the Microsoft Store version, Microsoft's withdrawal conditions apply.
6. Warranties
The customer benefits from legal warranties of conformity and against hidden defects. In case of non-conformity, the customer has two years to take action. The warranty does not cover damage resulting from misuse or installation that does not meet specifications (Windows 10/11 64-bit).
7. Intellectual property
UserNest and all associated elements (source code, interface, trademarks) are protected by intellectual property law. License purchase confers a personal, non-exclusive right to use the software, without transfer of ownership. Any unauthorized reproduction, representation or exploitation is prohibited.
8. Liability
The publisher undertakes to provide software that conforms to its description. Its liability is limited to the amount of sums actually paid by the customer for the disputed license. The publisher cannot be held liable for data loss resulting from use of the software; the customer is advised to test backups regularly.
9. Personal data
Data collected in the context of orders (Pro version) is processed in accordance with the site's privacy policy and GDPR. It is used for order management and customer relations. The customer has the right to access, rectify and delete their data.
10. Complaints and mediation
For any complaint, the customer may contact the publisher via the Contact page. In case of persistent dispute, the customer may resort to consumer mediation. A consumer mediator may be designated by the publisher upon request.
11. Applicable law and jurisdiction
These TCS are governed by French law. Any dispute shall fall under the exclusive jurisdiction of French courts.
12. Contact
For any questions regarding these TCS or orders, contact us via the Contact page on usernest.fr.